Q: When do you ship?
A: We roast every Wednesday (at least, sometimes several days per week) and ship every Thursday. Orders on a Monday or Tuesday are roasted on Wednesday and shipped on Thursday. Orders that come in Thursday - Sunday are roasted and shipped the following week.
Q. What about shipping subscription/member coffee?
A: In most cases your first box will be sent out the first Thursday after you sign up and from then on around the 20th of each month that comes after.
Q: Do you ship internationally?
A: Yes! We ship from Sweden to all countries. Delivery within Sweden take 1 - 2 days. Delivery to Europe is usually 2 -4 days. And deliveries to the rest of the world usually arrive within 1 - 2 weeks.
Q. Can I sign up for a memberships for just a month or two?
A. Yes, there is no minimum period for membership. Sign up and try out a membership. If you're not happy just cancel your membership. Or sign yourself up for a 3 month gift membership to try things out.
Q. Can I pause or cancel my membership?
A: Of course. You can mange this yourself by creating an account with your first order. Or just email us of phone and we'll help you out.
Q. Can I buy a gift membership for someone?
A: Head over the the Gift page and treat someone to 3, 6 or 12 months of delicious coffee.
Q. Is your coffee organic? What about Fairtrade?
A: All of our coffees are organic and fairly traded, although most are from smaller farms and collectives that don’t have the resources to pay for the official certifications. Having your farm certified is a long and costly procedure for the farmer and is usually out of reach for all but large scale producers in developing countries. We do work with our suppliers to ensure transparency and high ethical and environmental standards.
Q. Can you grind my coffee for me?
A: Sure, if you want us to this is no problem. We’ll ask you how you intend to brew it and grind it how you like it. (Although grinding your coffee just before you brew will always taste better - consider an inexpensive hand grinder like this one.)
Q. How can I join the workshops?
A: The workshops are held in our roastery in Stockholm. We usually have at least one workshops happening per month. Occasionally we will visit other Swedish towns with our tasting and brewing workshops and details will be in the newsletters and on our social channels.
Everyone with an active membership is welcome to join up to 3 workshops per year for free.